Privacy Policy

Introduction

Welcome to Dideqoy.com ("we," "our," or "us"). At Dideqoy.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.

By accessing or using Dideqoy.com, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Information: Name, postal address, email address, telephone number, payment information, and delivery details when you place an order.
• Account Information: Username, password, and profile details if you create an account.
• Transaction Information: Purchase history, order details, and payment information.
• Technical Information: IP address, browser type, operating system, device information, usage data, and cookies.
• Communication Information: Customer service inquiries, feedback, and correspondence.

How We Collect Your Information

Information is collected through various methods:

• Direct interactions when you provide information by filling in forms, creating an account, placing orders, or contacting us.
• Automated technologies such as cookies, server logs, and similar technologies during your interactions with our website.
• Third-party sources, including payment processors and delivery services, to facilitate your purchases.

How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your orders for flowers and decorative plants.
• Managing your account and providing customer support.
• Communicating with you about orders, products, services, and promotional offers.
• Personalizing your shopping experience and improving our website.
• Analyzing usage patterns to enhance our product offerings and services.
• Protecting our website, products, services, and customers from fraudulent activities.
• Complying with legal obligations and enforcing our terms and conditions.

Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary for the performance of our contract with you when you purchase products.
• Legitimate Interests: Processing necessary for our legitimate interests, such as improving our services and preventing fraud.
• Legal Obligation: Processing necessary to comply with legal requirements.
• Consent: Processing based on your specific consent, such as for marketing communications.

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, delivery services, and IT support.
• Business Partners: Trusted partners who help us operate our business and serve you.
• Legal Authorities: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business.

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission.
• Secure network infrastructures with firewalls and intrusion detection systems.
• Regular security assessments and vulnerability testing.
• Access controls and authentication procedures for our systems.
• Staff training on data protection and security practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information under certain circumstances.
• Restriction: Request restriction of processing of your personal information.
• Data Portability: Request the transfer of your personal information to another party.
• Objection: Object to processing of your personal information.
• Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with small amount of data that may include an anonymous unique identifier. These are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.